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Shipping and Product FAQs

Shipping

We offer FREE trackable international shipping 

Standard Shipping Times:

US and Canada: within 5 days*

Australia and New Zealand: 7 - 19 days*

Europe**: - 17 days*

Latin America: 10 - 25 days*

Africa**: 10 - 25 days*

Other countries: 14 - 30 days

Busy Season: 20-40 Days

Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.  

Some distant areas can take a bit longer, but we’ll get it to you!

The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time. Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances. Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.  

The order processing time might take up to 1- 3 business days*. Processing includes checking, desinging, and manufacturing your orders .  After all these procedures, we will ship the tracking number will be provided to you via email. 

If you place your after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week. 

All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.

We accept PayPal, GPay and Card Payments.

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us HEREWe're available 24/7.

Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production. 

Product FAQs

If you would like to feature two or three faces, you can upload multiple photos.

Unlike other websites which require you to merge photos into one, causing lot of inconvenience, we here to help you enjoy the best experience.

Our products feature up to three faces

The basic rule for printing would be to start with a high quality image. The better the image, the better the print will be. We also recommend our customers to try and avoid dark background colors, such as black. All custom product will have minor break lines on the ribbing portion and it’s more apparent when using dark colors. Try using a lighter color for your design for better results.

If you can take the picture with your phone or tablet, that would be perfect. Please try to upload a photo where the dog's head is not cropped, blurred or has any obstructions.

We also do cat image printed products, attach your cat picture in your order and we will process them for you. 

We made an extra effort to bring our customers only the best materials and quality to our product and as a result, our Custom socks are woven from a blend of high performance yarn to meet the toughest demands of professional athletes.

Yes, we can print any pet on our products, from dogs, cats or hamsters to even horses, birds or snakes etc. We can also print human faces, kids’ faces and different objects.

Our custom printed products can be the perfect gift for pet lovers. You can offer them as Christmas gifts, for birthdays or any other special occasions.